REFUND POLICY

Last updated: September 22, 2026

We want you to love your Twinklewell™ order. If something isn't right, here's how we'll make it right.

30-Day Returns

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to Start a Return

Email us at twinklewell@yahoo.com. with your order number and the item(s) you'd like to return. Please don't send items back without contacting us first. We'll reply within 1–2 business days with the correct return address and instructions. Items sent back without a return authorization may not be accepted.

Return Shipping

For changed-mind returns, the customer is responsible for return shipping costs, and original shipping charges are non-refundable. We recommend a trackable shipping service, since we can't be responsible for returns lost in transit.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the problem. We'll send a free replacement or issue a full refund, including shipping, and you won't pay anything to return it.

Lost or Missing Packages

If your tracking shows no movement for 10+ business days, or your package is marked delivered but you can't find it, contact us and we'll help locate it. If it can't be found, we'll reship your order or issue a refund.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take additional time to post the credit.

Exchanges

Want a different style or lens set? Email us and we'll help you swap it. Exchanges follow the same process and timeline as returns.

Bundle Orders

Items bought in a bundle deal can be returned individually. The refund will reflect the discounted bundle price paid for each item.

Cancellations

Orders can be cancelled for a full refund if you contact us before your order ships (usually within 24 hours of purchase).

Contact

Questions about a return? Email twinklewell@yahoo.com. We're happy to help.